Protecting your company from cyber criminals makes sense to the bottom line — whether it’s preventing the impact on your stock price or the long-lasting damage to customer loyalty. A 2014 Gallup poll ...

Grand View Research values the current contact center interaction analytics market at $1.2 billion; fellow research firm MarketsandMarkets puts it closer to $1.8 billion today and expects it to top $2 ...

Visual analytics and user interaction collectively represent an interdisciplinary field that integrates advanced data visualisation techniques with interactive computational tools. This integration ...

Utopy, a provider of voice of the customer and performance optimization solutions powered by Customer Interaction Analytics, has released Utopy SpeechMiner version 8.0. By unifying the company's ...

Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone announces Interaction Analytics, revealing three pre-configured AI solutions for ...

DUBAI, United Arab Emirates--(BUSINESS WIRE)--Calabrio, a longstanding leader in Workforce Management (WFM) solutions in the Middle East, marks a significant milestone in its commitment to the region ...

The solution will reinvent omni-channel customer service, enabling organizations to expand the use of analytics across every interaction channel and create a data-driven customer service culture ...

NLP Augmented Analytics is the ability to have a conversation with the system, have it understand your questions, and even anticipate and enrich your queries as it learns about your interests, e.g., ...