When you’re a 911 dispatcher, it takes a lot, from communication to staying calm under pressure. For one man, he had what it ...

Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A ...

A group of former emergency dispatchers suing Lehigh County, Pa., in federal court said that operators routinely refused to use a translation service. The county disputes the allegations. By Neil ...

The 911 dispatcher accused of hanging up on a caller reporting the mass shooting inside the Tops supermarket in Buffalo, New York, last month has been fired following a disciplinary hearing. The ...

DENVER - Denver police officials say they were delayed in responding to a woman who was killed 12 minutes into a 911 call due to a dispatcher's failure to relay information to officers about the ...

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The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. A Fort Smith Police investigation into Debra ...

A 911 dispatcher in New York who allegedly hung up on a woman calling for help from inside the Tops Supermarket in Buffalo while a mass shooting unfolded has been suspended and is awaiting a ...

Calling 911. It’s the moment of your greatest need. But instead of help, all you get is silence. Just after midnight on April 4, a Montgomery County woman called 911 because her husband was having ...

The latest headlines from our reporters across the US sent straight to your inbox each weekday Your briefing on the latest headlines from across the US A Georgia man called 911 when he thought someone ...

John Scalzi's newest book, The Dispatcher, is a strange one. And I don't mean the book itself, though it has its own streak of oddity alive in its pages. I mean the book as metaphysical object — book ...