Airbnb recently beefed up its customer service staff with a team of 50 investigative agents who track down guests who abuse their hosts’ generosity. The move came after the company got tired of seeing ...

Peer-to-peer housing marketplace Airbnb has reorganized its international team in an effort to improve its customer support and boost the number of local options available to visitors traveling ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Airbnb began rolling out an AI customer service agent in April to ...

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Airbnb admitted its customer service needs improvement after NBC4 Responds helped several guests resolve problems with the short-term rental marketplace. “There was no way to actually get a hold of ...

Airbnb hears you and is launching a bunch of new features to improve the experience from the beginning of your search all the way to checkout. On Wednesday, the rental platform announced a new way of ...

Airbnb is going to become an “AI-first application” over the next few years, co-founder and CEO Brian Chesky said on a Q2 2025 earnings call last week. The company rolled out an AI customer service ...

Travelers appear to be abandoning Airbnb because of high costs, excessive fees, and poor host service. Airbnb was once a disruptor offering affordable stays but some say it has lost its charm. Travel ...

Original story: A travel blogger claims that Airbnb “customer service royally screwed [her] over this week” in a viral TikTok. Lauren (@lawofwandering) says she arrived at a dirty Airbnb and due to ...

Airbnb's push into luxury lodging is not lost upon Four Seasons Hotels and Resorts CEO Allen Smith, and to remain competitive the high-end brand is turning to a fusion of technology and customer ...